Project Management
IT Project Manager – ServiceNow (SNOW) Implementations
MatrixEdge is hiring an experienced IT Project Manager for our client to deliver ServiceNow module implementations across business continuity and disaster recovery, AI Control Tower, and vulnerability management. You’ll own delivery end to end—from planning and requirements through testing, deployment, and handover—working with business stakeholders, ServiceNow developers, platform architects, and cybersecurity teams.
- Location
- Downtown Houston, TX
- Work arrangement
- 100% onsite from Day 1; no remote
- Engagement
- 6-month contract; possible Phase 2 extension
- Details
- 1 position · Any work authorization
View role details
Project Management
IT Project Manager – ServiceNow (SNOW) Implementations
MatrixEdge is hiring an experienced IT Project Manager for our client to deliver ServiceNow module implementations across business continuity and disaster recovery, AI Control Tower, and vulnerability management. You’ll own delivery end to end—from planning and requirements through testing, deployment, and handover—working with business stakeholders, ServiceNow developers, platform architects, and cybersecurity teams.
What You’ll Do
- Manage end-to-end delivery of ServiceNow module implementations and enhancements, from initiation to transition to operations.
- Build project plans, schedules, milestones, resource plans, status reports, RAID logs, and roadmaps.
- Coordinate business stakeholders, ServiceNow developers, architects, infrastructure, cybersecurity, and third-party vendors.
- Track scope, schedule, budget, dependencies, risks, issues, and change requests.
- Run governance meetings, stakeholder reviews, and steering committee updates.
- Coordinate requirements workshops, design reviews, configuration, SIT, UAT, and production deployment.
- Ensure documentation, approvals, change management, release readiness, and operational handover.
- Escalate delivery risks early and drive blockers to resolution.
Key Project Areas
Business Continuity, ERP & Disaster Recovery
- Manage BCP, ERP resiliency, DR, and application recovery readiness projects.
- Coordinate application owners, ERP, infrastructure, cloud, database, and continuity teams.
- Track recovery requirements, DR plans, test schedules, recovery objectives (RTO/RPO), and remediation.
- Coordinate DR exercises, failover/failback, validation, and reporting.
ServiceNow AI Control Tower
- Lead implementation of the AI Control Tower module or related AI governance capabilities.
- Coordinate requirements, configuration, integrations, testing, and deployment.
- Track AI use cases, governance and compliance controls, ownership, approvals, and reporting.
- Align AI, data, security, risk, compliance, and platform teams.
Vulnerability Management
- Manage vulnerability management implementations, including workflow integration, remediation tracking, and reporting.
- Coordinate cybersecurity, infrastructure, application, cloud, and remediation teams.
- Track findings, owners, severity, due dates, SLAs, exceptions, and closure.
- Coordinate integrations between ServiceNow and vulnerability scanning tools.
What You Bring
- 5–10 years managing IT projects.
- Hands-on experience delivering ServiceNow module implementations.
- Experience in at least one of BC/DR, AI governance, or vulnerability management; more is a strong plus.
- Experience with ServiceNow continuity, resilience, risk, or recovery workflows is preferred.
- Strong stakeholder management across business, technical, and security teams.
- Solid grasp of SDLC, change management, testing, and release processes.
What Success Looks Like
- Milestones delivered on scope, schedule, and budget.
- Clear visibility into risks, dependencies, and issues.
- Smooth testing, deployment, stakeholder sign-off, and handover.
- Effective coordination across business, technical, cybersecurity, and platform teams.